Refund and Return Policy

1. The 2-Day Return Window

We operate under a strict 2-day return policy. You have exactly two (2) days after the delivery date of your item to request a return. Any return requests submitted after this 2-day period will unfortunately not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the exact same condition that you received it.
• The item must be unworn, unused, unwashed, and unaltered.
• All original tags and labels must remain securely attached.
• The item must be returned in its original packaging.

3. How to Initiate a Return

To start a return, please contact our support team immediately at support@atomspot.store.

• Please include your order number and a brief explanation of why you are requesting a return.
• If the item is damaged or defective, attach clear photos or videos of the issue.

Once your return is accepted, we will provide you with a return shipping address and further instructions. Please do not send your purchase back to the manufacturer or the address on the original shipping label, as it will not be processed.

4. Shipping Costs

Customer Responsibility: If you are returning an item due to a change of mind or incorrect sizing, you will be responsible for paying your own shipping costs to return the item. Original shipping costs are non-refundable.

Damaged or Incorrect Items: If the item arrived damaged, defective, or if we sent the wrong product, we will cover the return shipping expenses or provide a prepaid return label.

5. Refunds

• We will notify you once we have received and thoroughly inspected your return.
• We will inform you if your refund has been approved or rejected based on the condition of the returned goods.
• If approved, a refund will automatically be applied to your original payment method within 3–4 business days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund to your account statement.

6. Exchanges

Because our inventory is managed through dropshipping partners, we do not offer direct exchanges. The fastest way to get the item you want is to return the original item for a refund and make a separate purchase for the new item.

7. Contact Us

If you have any questions or concerns regarding this policy, please reach out to our customer service team at support@atomspot.store.